FAQ’s

Can we buy your jewelry in any physical stores?

At this moment we don’t have a real life store or a retailer.
You can find our entire collection on our webshop.
If you have any questions about a jewelry piece, we will be happy to help you out!  

https://www.konoandorca.com/contact

My daughter played around with my earrings and broke them, can you fix this?

Send us a picture of the earrings and we will do our very best to fix it.
If it’s an easy fix, we will do this free of charge. (shipping costs may apply) 

info@konoandorca.com

I ordered some of your pieces, when will they arrive?

Normally, orders will be shipped within 3 working days (after receiving payment).
Shipments should arrive at the latest within 7 days.

Can you wrap my order as a gift?

Of course! We can wrap your gift with love and prettiness for 1 euro extra. You can check the box during checkout.

I am looking for a gift for my sister but I have no idea what to buy for her.

You can always ask us for advice! We will be happy to help you out.
https://www.konoandorca.com/contact

Another option is a gift card! You can never go wrong with this.
Your sister can take her time to roam around the webshop and pick out her favourite piece. 

https://www.konoandorca.com/product/gift-cards

I put the wrong shipping address, or made a mistake on my order. Can you change it?

Of course! Send us an email with your correct shipping address or correct order.
Don’t forget to mention your order number.
https://www.konoandorca.com/contact/